Shipping information
We ship from our workshop in Valencia (Spain) to Spain and a selection of European countries. We make every lamp to order: it leaves the workshop within 3 to 5 business days and, from then on, delivery depends on the carrier and the zone (table below). We deliver with Correos Express (Spain) and UPS (Europe).
Shipping within Spain
| Zone | Carrier | Carrier timeline | Cost |
|---|---|---|---|
| Mainland Spain and Valencia | Correos Express | 24 h | free from €60 · €4.95 if less |
| Balearic Islands | Correos Express | 48–72 h | free from €69 · €6.95 if less |
| Canary Islands | Correos Express | 72 h | free from €199 · €42.95 if less |
| Ceuta and Melilla | Correos Express | 48–72 h | free from €99 · €12.95 if less |
The Canary Islands, Ceuta and Melilla are VAT-exempt: the product and shipping price you see is already the final price for those destinations.
Shipping within Europe
For now we ship with UPS to these countries: Germany, Belgium, France, Italy, Luxembourg, the Netherlands and the United Kingdom. Cost and timeline depend on the service you choose. The United Kingdom is outside the European Union: shipments there may be subject to customs duties or taxes payable by the recipient.
| Countries | Service | Carrier timeline | Cost |
|---|---|---|---|
| Germany, Belgium, France, Italy, Luxembourg, Netherlands, United Kingdom | UPS Standard | 48–72 h | free from €150 · €14.46 if less |
| Germany, Belgium, France, Italy, Luxembourg, Netherlands, United Kingdom | UPS Express Saver | 24 h | €21.50 |
Production timelines
Each lamp is made when you order it and checked by hand before it ships: it leaves the workshop within 3 to 5 business days. The carrier timeline for your zone comes on top of that. If we ever expect a delay, we’ll email you before that deadline passes.
Order tracking
Once your order ships you’ll get an email with the carrier’s tracking number. You can also check it anytime from my account.
Returns (right of withdrawal)
You have 14 calendar days from receiving your order to return it without giving any reason, and the return is free. Write to info@liloo.design with your order number; if you like, you can use the withdrawal form in the terms of sale, though it’s not mandatory.
How it works
- The return costs you nothing: we send you the collection label and we pay for the return shipping.
- We refund everything you paid, including the original shipping (the cost of standard shipping; if you chose a more expensive option, such as UPS Express Saver, the difference is not refunded).
- We refund you using the same payment method, within 14 calendar days at most from when you tell us you’re returning it. We may wait until we receive the lamp, or until you send us proof that you’ve shipped it, before doing so.
- Return it in its box, with all its parts and in the condition you received it. You can try it and switch it on to check it; if it has lost value through use beyond that, we may deduct it from the refund.
What can’t be returned
- You can return any lamp in our catalogue. The only legal exception is pieces made to your own custom specifications; if we ever make one for you, we’ll warn you before you pay.
Exchanges
If you’d like to exchange a lamp for a different model, write to us within the same 14 days. Exchanges follow the same conditions as returns and, if there’s a price difference, we’ll refund or charge it.
Damaged, faulty or incorrect items
All our lamps come with the 3-year legal guarantee from delivery (details in section 9 of the terms of sale). If yours arrives damaged, stops working or isn’t the one you ordered, write to us with your order number and a few photos: we’ll repair it or send you another one (the right one, if we sent the wrong model) at no cost to you and, if that isn’t possible, we’ll refund you in full.
Shipping damage: please let us know as soon as you can, ideally within 48–72 hours of delivery, with photos of the lamp and the packaging (and keep the box), so we can file a claim with the carrier. This is only a recommendation to help us handle it: it does not limit your rights, and the 3-year guarantee still covers you even if you tell us later.